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FAQ

Product questions

  • Where are your tampons made?

    Enroush products are produced in a certified organic facility in Germany, with one of the largest manufacturers in Europe. The organic cotton is grown nearby and our partners are known to manufacture feminine products for years.

  • What are Enroush tampons made of?

    100% organically grown cotton. And that’s it. 

  • Why organic cotton?

    Non-organic cotton is sprayed heavily with toxic pesticides, herbicides and fungicides. 

  • Are Enroush products certified organic?

    Yes!  Our tampons are made from 100% organic cotton, certified and free of nasties and GMOs!

  • Are organic cotton tampons just as reliable as common tampons?

    Organic tampons are not only reliable and comfortable but they are also safer and even healthier than common tampons, since the cotton they use is chemical free. Being minimally processed, the cotton used in organic tampons is usually unbleached, fragrance-free and does not contain synthetics and plastics added to the natural fiber and this makes organic tampons better than common ones.

  • Wait, aren’t the leading brands I already buy made out of cotton?

    Unfortunately, most leading tampons’ brands contain a blend of cotton and other synthetic ingredients like viscose and rayon but they are not disclosing those ingredients on the label because they are not required by the law to do so.

  • What makes Enroush different?

    What makes Enroush Different? Unlike the leading brands, Enroush not only is made of 100% natural cotton, but also doesn't contain chlorine and dioxins from the bleaching process, residues of pesticides or herbicides, artificial fragrances, chemical additives or dyes. Enroush is also hypoallergenic and biodegradable and as a result it reduces the risk of irritations, allergic reactions or the risk of Toxic Shock Syndrome (TSS).

  • What is TSS?

    TSS is a rare and serious, potentially life-threatening condition caused by normal bacteria found in our bodies that can overgrow and release a poisonous toxin. Although this phenomenon can have different causes, it has been associated with tampon use, because tampons represent a good medium for bacteria to multiply, promoting the production of these toxins that lead to TSS. Although there is no precise evidence to support the direct connection between tampons and TSS, some studies suggested that a higher level of absorbency can even increase the risk of this condition. However, as women we recommend you to use intermittently, pure, organic tampons in the daytime and pads overnight.

  • How often should I change my tampon?

    Every woman’s flow is different, but in general you should change your tampon at least 3-6 times a day, while using the lightest absorbency necessary. The FDA recommends that you change your tampon every 4-8 hours. You should never leave a tampon in for more than 8 hours and you should always make sure that you use the lightest level of absorbency possible.

  • What absorbency levels do Enroush tampons offer?

    Our tampons follow the standard absorbency rules set by the FDA: Light tampons absorb up to 6 grams of liquid, Regular 6-9g and Super 9-12g. Choose the absorbency you need or a mix of everything to get you right through your period.

  • What tampon sizes does Enroush offer?

    Enroush tampons are available in three sizes: mini, regular and super. Our tampons have a comfortable fit & the same leak protection as non-organic tampons.

  • What if I am a pad user. Do you offer Enroush pads or liners?

    We are working on it and will be launching Enroush pads as well - keep an eye out for updates!

  • Can I flush Enroush tampons?

    Even if our tampons are biodegradable, we do not recommend flushing them as they can cause blockages in your plumbing systems.

  • Are your products tested on animals?

    We love animals. We absolutely do not test any of our products on animals. We are cruelty-free.

  • Why 16 tampons in a box?

    Based on the feedback we got, 16 tampons seem to be an adequate number for an average period.

  • What if I want more than 16 items?

    16 is the maximum number of products we can fit into our box while remaining letterbox-friendly. If you require more, you can always buy more Enroush boxes.

  • Does Enroush pay the tampon tax?

    We think the fact that tampons are subject to VAT is outrageous and wrong. Femcare products are a necessity not a luxury. Until the government removes this tax, Enroush will continue to absorb the cost rather than passing it on to our customers. 

  • Why are your period products more expensive than mainstream brands?

    We believe the benefits of switching to organic outweight the slight cost difference. Our high-quality products are made out of 100% certified organic cotton, which is a more expensive material.

Subscription questions

  • How does the subscription work?

    If you want to put tampons buying on auto-pilot, all you need to do is to either choose a standard box of Enorush (with the same kind of tampons) or a customized one (with all 3 sizes of tampons) and how often you want your tampons delivered on a monthly basis and we will take care of the rest.

  • Can I order a mini/regular/super tampon combination?

    Yes! Our subscriptions are customizable to your needs this is why we thought of having this option aswell, besides the standard box of Enroush.

  • If I sign up for a subscription, will my subscription be automatically renewed?

    Yes, it will be automatically renewed but you can edit, pause or cancel it anytime, although we will be sorry to see you go.

  • My period doesn’t like commitment! What do I do?

    No problem, whatever works for you. We can deliver you tampons every 4 weeks until your period decides on its regular pattern.

  • I won't be needing Enroush products for a little while. How do I put my subscription on hold?

    Log in to My Account section and you’ll be able to view your subscriptions. Here you can pause your box up to 15 days before your next ship date. You have the option to pause for up to 3 months and simply un-pause to get back on track if you change your mind. No fees are assessed for cancellations or adjustments!

  • Can I give an Enroush Subscription as a gift?

    What a great idea, of course you can! Just enter the name and address of the person you are gifting it to when you get to the checkout section and we’ll deliver your chosen subscription to their door, every month, until they cancel.

  • Can I place a one-time order?

    Absolutely!

  • Are Enroush tampons available in shops?

    At the moment Enroush products are available exclusively on our website.

  • Can I make a corporate order?

    Yes. Please contact us at CONTACT@ENROUSH.COM to discuss all the details.

Delivery questions

  • Is postage/delivery included in the subscription fee?

    If you have a subscription, the cost of shipping will be included. For one-time orders, you will have to cover the shipping costs.

  • Where do you ship to?

    We ship to Europe. Sign up to our newsletter to be the first to know when we will ship to your country too!

  • My shipment hasn’t arrived. What should I do?

    If for whatever reason you are not totally satisfied with your Enroush experience, we’re not satisfied either. Please send us an email at ORDERS@ENROUSH.COM and add your order number as well and we’ll make sure you get your products.

  • I realized I made a mistake with my shipping address. What can I do?

    Please email us at ORDERS@ENROUSSH.COM as soon as you can and we will help you get things sorted.

  • How can I track my order?

    Once your order has been shipped, you’ll receive an email with a tracking code and an explanation on how to track your order.

  • I’m going on holiday. Can I change my order delivery date?

    Of course! Send us a message at least 15 days before the delivery date is due and we’ll change it for you. Have a fantastic holiday with Enroush!

  • How long will it take for my order to arrive?

    It could be anywhere between 2 to 6 days depending on where you live in. A tracking number will be e-mailed to you when the package has been sent.

  • Do you offer next day delivery?

    We do next day delivery or max. two days delivery but the shipping costs will be very high for you.

Payment Questions

  • What forms of payment do you accept?

    We accept Visa and MasterCard, PayPal and all local alternative payments. Feel free to let us know if we can add/implement another payment method in our system.

  • When is my credit or debit card charged?

    We charge your card when you place your first order. For your next Enroush boxes, the payment will happen before your requested delivery date, so we can prepare everything you need in time for your period.

  • I'm unhappy with the product. Can I return my order for a refund?

    We love our products and we think you will too, but we understand that sometimes relationships don’t always work out. However, given the intimate nature of our products, we cannot accept returns if the box is opened.

  • Is my account secure?

    We take your privacy seriously, therefore we designed our data collection methodology to keep our consumers’ privacy and best care in mind. Don’t worry! We will never share your personal information.

Referral program questions

  • Do you have a Referral Program?

    If you support our cause and spread the word we will reward you with the cash equivalent of:

    •    1  BOX of Enroush Tampons – for every 2 friends who purchased with your referral link
    •    3  BOXES of Enroush Tampons- for every 6 friends who purchased with your referral link
    •    ONE YEAR supply of Enroush Tampons- for every 12 friends who purchased with your referral link

  • What do my friends have to order?

    Your friends will need to place an order to qualify as a successful referral. They’ll enjoy 10% discount on the products they purchased with the referral link/code they received from you.

  • How will I know my referral has been successful?

    You will receive an email or an alert when your referral has been successful.

  • Can I combine Promotion Codes?

    Unfortunately, promotion codes cannot be combined.

  • I can’t find the answer to my questions in this list

    Sorry we couldn’t help you – please feel free to send us an e-mail at CONTACT@ENROUSH.COM and we’ll do our best to answer your question.