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Frequently Asked Questions

All your FAQs answered. Find out more about ENROUSH organic tampons, pads, liners, discounts, delivery info or subscription details.
Liners
Why choose ENROUSH liners?

Versatile Protection: Suitable for daily use, spotting, light flow days, or as backup during heavy periods.
Premium Materials: Crafted with a 100% GOTS Certified Organic Cotton top sheet and a natural plant-based core.
Hypoallergenic and Gentle: Approved by gynaecologists, our liners are gentle on the skin and ideal for sensitive areas.
Enhanced Security: Provides extra security during heavy period days when used with internal protection.
All-Day Freshness: Keeps you feeling dry and clean, whether it's sweat, daily discharge, or spotting.
Reliable Comfort: Thin and discreet design ensures comfort and confidence throughout the day.

What are ENROUSH liners made of?

ENROUSH liners are made only with natural ingredients.
We use 100% GOTS Certified Organic Cotton for the top sheet & chlorine-free natural wood pulp for the absorbent core.
We use bio polyethylene in the composition of the back sheet, non-toxic & biodegradable adhesives, bio-degradable PE for the individual wrapping and carton boxes for the packaging. No chemicals & no hidden ingredients.

What is ENROUSH panty liners individual wrap made of?

We are highly transparent with the ingredients we use both in the composition of our liners and their packaging:

Back sheet: Bio polyethylene (leak-proof)
Adhesive: Non-toxic Individual
Wrapping: Bio PE
Box: Carton

Are ENROUSH liners hypoallergenic?

Yes! ENROUSH organic cotton liners are hypoallergenic & pH compatible for all sensitive skin types.
We are committed to natural & organic period care that is exclusively designed with top quality ingredients. All our products are both dermatologically and gynecologist approved!

Do ENROUSH liners have wings?

ENROUSH liners do not have wings but they are created using the body-fit design. Therefore, they are super absorbent, and always stay in place, even throughout your most active day.

How often should I change my liner?

It is recommended that the daily pads be changed twice a day, or as soon as they are wet.

What size are ENROUSH liners?

ENROUSH liners come in regular size with medium absorbency. They are ultra-thin and they fit every curve, to forget you’re wearing one.

How do I use a liner?

Rule number one: WASH YOUR HANDS before touching any product that will come in contact with your vulva. 1. Remove the individual packaging and the protective foil from the back of the daily pad. 2. Stick the daily pad to your underwear with the adhesive tape down. 3. Throw the wrapper in the bin or use it to wrap and dispose of your used daily pad. 4. Change your daily pads twice a day (or even sooner if they get wet) to avoid any allergic reactions.

Where are ENROUSH liners made?

Our liners are carefully produced in Spain, with the highest standards of quality. Production units are all ISO 9001 certified and all of our plants have BRC certifications in safety and design.

Menstrual patches
How does thermal therapy from ENROUSH thermal patches work?

Heat therapy relieves muscle pain, as the temperature naturally increases blood flow where it is applied, which allows pain relief. ENROUSH thermal patches are designed to provide heat for up to 8 hours.

Can I use the thermal patch even if I am NOT menstruating?

YES! You can use ENROUSH thermal patches to relieve premenstrual symptoms or muscle pains during ovulation, for example. But you can also use them for shoulder, cervical area or lumbar pain.

Can I reheat a used ENROUSH patch?

No. Once the ingredients have been activated and the heating effect is over, the patch can no longer be reactivated or reheated. Attention! Don't try to heat the patch in the microwave, it can explode! After use, we recommend that you throw out the patch properly.

Can I apply the patch directly on the skin?

No. Direct contact with a heat source, even low, can cause burns and irritation. ENROUSH patches emit enough heat so we guarantee that you will feel the calming effect even through the fabric of your underwear!

I accidentally cut or broke the ENROUSH patch. Can I still wear it?

No. If the patch is damaged or broken, throw the contents on the ground or in the trash. If the contents of the patch come into contact with the skin or eyes, rinse the affected area with water and consult a doctor.

Intimate Gel
Can I use the ENROUSH intimate gel if I have sensitive skin?

YES. The intimate gel is suitable for any skin type, including the sensitive one. Its formula with natural ingredientsins the pH of the intimate area and minimizes the risk of allergies or irritations.

I heard different opinions about intimate gels. How is ENROUSH differentiated?

We know it can be confusing. Many of the shower and intimate wash on the market today contain chemicals that can influence the pH of the genital area. Our advice? If you do not feel that you need an intimate wash, then do not use one! We just want to offer you a safe option for the body, gentle to your vulva and natural, if you are looking for an intimate wash! ENROUSH has a special formula with 95% natural ingredients, created together with dermatologists and gynecologists.

Can I use the intimate gel if my secretions smell?

Vaginal secretions have a natural acidic smell, but if you notice a change in the usual smell it is advisable to consult a gynecologist. The ENROUSH intimate gel is not intended to mask or cover up the smell of secretions.

Can I use the intimate gel and when I'm menstruating?

YES! Use warm water and the ENROUSH intimate gel, with a gentle, natural and delicate formula with your vulva that does not unbalance the flora and prevents fungal infections.

Can I insert the gel into the vagina?

The vagina cleans itself, so there is no need to wash it or insert the gel into the vagina. On the contrary, we do not recommend vaginal washing in any way as they can destroy the vaginal microbial flora. The ENROUSH intimate gel is specially formulated to gently clean the vulva and surrounding areas.

How many times a day can I use the intimate gel?

You can use the ENROUSH gel every day, at least once a day. You can add it to your intimate hygiene routine, but be careful not to exaggerate: excessive use of any cleaning gel in the intimate area can cause dryness and irritation.

Can I use the gel all over the body?

Yes, the ENROUSH intimate gel can be used as the whole body. Being formulated with 95% natural ingredients, specially selected to not unbalance the delicate area of the vulva can be used as a body gel even for sensitive skin.

What is the connection between the health of the vulva, that of the urinary tract and the vagina?

The vulva environment (external) can affect the vaginal environment (intern). So a healthy vagina naturallyins its optimal pH level. The special formula of the ENROUSH intimate wash, intended for the vulva, contains natural ingredients for a gentle cleansing and care, without compromising the vaginal and urinary health.

Subscription
What is ENROUSH subscription?

Simply put ENROUSH subscription is periods made easy. You are just a few clicks away from your own fully customizable period box, home delivered on the frequency of your choice.
You choose what products you need (pads, tampons, liners) in the mix of sizes that best fit your flow and your lifestyle.
What you have to do?
1. Choose your products. Either from the Subscription Page on the menu either from each product’s shopping page. Put in exactly what you need: pads, tampons, liners or all of them.
2. Fit your flow. Choose how many, what sizes and how often you need them home delivered.
3. Update anytime. Things change, and so is your flow. Pause or change your subscription anytime. Cost free.
View your fixed recurring payment transparently right before checkout.

Why should you subscribe to ENROUSH?

Periods should be all about your well-being, therefore we created especially for you the ENROUSH subscription that will save you precious time and take your mind off the struggles to find healthy period products on the last minute. Simple as that: just pick your favorites products and have them delivered to your door periodically. You choose everything from sizes, amounts, delivery place and time! Make a positive move towards organic menstrual care and enjoy your next stress-free months with our easy & convenient subscription plan!

How does automatic subscription payment work?

Once you have selected the products and proceed to checkout, the total amount will be calculated automatically. This will be the fixed total sum that will act as a recurring charge on your bank account every month / every other month, depending on the delivery schedule you previously decided upon.

When will my card be charged?

Your card will be charged at the same date you placed the order, on each month or every other month depending on the delivery option you selected.

Can I customize products in my subscription?

Yes, you can update or change your subscription any time. Cancellation is possible after the third delivery of subscription.

Can I make changes to my subscription? How?

Log in to My Account section and you’ll be able to view your subscription. Here you can make changes to your period box 15 days before your next ship date. No fees are assessed for pausing or updating your subscription!

How can I skip a shipment?

Log in to My Account section and you’ll be able to view your subscriptions. Here you can pause your subscription up to 15 days before your next shipping date. You can pause it for up to 3 months in a row. Un-pause it when you want to get back on track! Free of charge!

When do I need to make changes to meet the deadline of my next subscription?

You can pause your subscription up to 15 days before your next ship date.

What if I forgot my log-in details?

That’s alright, we all forget our login info :)
Just go to the My Account icon on the top menu and choose the “Forgot your password?” button. The reset password page will pop out, you just have to fill up your email address, and then press submit. You will receive the instructions via email, just follow the steps provided and set up a new password for your ENROUSH account.

How do I find my account?

Your personal ENROUSH account can be found by clicking LOGIN on the top right of the main page. You will either be logged in already or either invited to fill up your email and account password. If you forgot the login info, follow the steps in this FAQ section “Forgot my log-in details?”

Orders, Payments & Delivery
Can I buy ENROUSH products in store?

We are actively working to broaden our partnerships. Currently, ENROUSH products can be found in various physical stores throughout Romania; please visit our local website (Enroush.ro) for specific locations. Following our recent launch in the United Arab Emirates, we will provide more information about our partner stores in the area. Stay informed by regularly checking our local website (Enroush.ae) for updates.

Which forms of payment are accepted?

You can pay the ENROUSH orders placed on our websites only by card: Visa, Master Card, American Express or via Apple Pay, PayPal and Discover Network.

Can I change my payment method?

Yes, you can change your current payment method in the personal account section, by clicking on the “Manage subscription” button.

How do you deliver?

We conveniently deliver via postal or courier services – depending on each delivery region. All shipping methods will be displayed at checkout & you can choose the one that best fits your needs.

What is the delivery cost?

The delivery cost varies for each country, but all delivery options & costs are set to the lowest amount to be affordable for everybody.

What if I submitted the wrong address?

No problem, just email us as soon as possible at ORDERS@ENROUSH.COM, mentioning your order number and detailing your new address and we will make sure your period box will arrive to you!

How do I change or cancel my order?

Log in to My Account section and you’ll be able to view your orders. Here you can edit or cancel your order up to 15 days before your shipping date. No fees are assessed for cancellations or adjustments!

My item never arrived or it arrived damaged. What do I do?

If you are not totally satisfied with your ENROUSH experience, we are not satisfied either. Send us an email at ORDERS@ENROUSH.COM, mentioning your order number and detailing your concern and we will solve the problem the best way possible.

Can I return / exchange ENROUSH products?

We love our products and we think you will too, but we understand that sometimes relationships just don’t workout. But given the intimate nature of our products, we cannot accept returns if the box is opened.
So yes, you can return or exchange your ENROUSH menstrual products only if the product box is sealed.

How do discount codes work?

Submit your discount codes directly in your shopping cart, below the order summary. Your shipping, discount and taxes will be calculated at checkout depending on your discount code.

Where do you ship?

We currently deliver to Romania and the United Arab Emirates, and are planning to expand our service to additional areas very soon. Subscribe to our newsletter to be the first to hear when we start shipping to your region!

How do I track my order?

Once your order has been shipped, you’ll receive an email with a tracking code and an explanation on how to track your order.

Is my information safe?

Yes! We take your privacy seriously, therefore we designed our data collection methodology to keep our consumers’ privacy. Don’t worry! We will never share your personal information.

Can I resell the products purchased from ENROUSH?

In principle, the distribution and redistribution of Enroush products is a selective process, as the distributor must meet several legal and logistical requirements as minimum conditions. Therefore, Enroush does not grant the right to resale its products under its brand to any other individuals outside of its authorized distributors. We do not recommend the resale or purchase of Enroush products from other suppliers who are not Enroush Authorized Suppliers, in order to ensure the quality, health, and safety of our customers. Any violation of this rule may result in civil and criminal liability for those who infringe upon Enroush's rights.

Free Period Care
What is ENROUSH FREE PERIOD CARE program?

Via this program you can get your ENROUSH products for free by referring us to your friends. Just create an account on enroush.com, then obtain your unique referral link by clicking on the widget bottom right of the site. Help us promote healthy & sustainable period care among your community and get rewarded for your awesome contribution!

How can I share my referral link?

Copy & paste your referral link on your social media bio, share it via email or messaging apps, this way encouraging your female community to take an important step towards a more natural and healthy period care.

What do I receive through the ENROUSH FREE PERIOD CARE program?

If you support our cause and spread the word we will reward you with:
• 1 BOX of ENROUSH period products at your choice for every 3 friends who purchased using your referral link
• 3 BOXES of ENROUSH period products at your choice for every 6 friends who purchased using your referral link
• ONE YEAR supply of ENROUSH period products at your choice for every 12 friends who purchased using your referral link

What do my friends receive through the ENROUSH FREE PERIOD CARE program?

Your friends will get 10% OFF their first order thanks to your recommendation! So, you can get your ENROUSH products for free & support a great cause, PLUS your friends get an awesome discount and top products from your recommendation!

Can I use my social media accounts to share the referral link?

Yes! Copy & paste your referral link on your social media bio, or in your posts, or private message your closest friends, this way encouraging your female community to take an important step towards a more natural and healthy period care.